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14 December 2019

FAQs

Here are some frequently asked questions about finding and accessing Changing Places toilets.

If you have a question that isn't addressed here, please get in touch

If you're a venue thinking of installing a Changing Places, check out our FAQs about installation page.

 

Q: Where is the nearest Changing places toilet to me?

Q: How do I get a RADAR key?

Q: Who is responsible for Changing Places toilets?

Q: How can I get a Changing Places toilet installed in my area?

Q: How do I nominate a venue for a 'Loo of the Year' award?

Q: I found a Changing Places toilet that isn't on your map. What should I do?

Q: How can I report a problem with a Changing Places toilet?

 

Q: Where is the nearest Changing places toilet to me?

A: You can find your nearest Changing Places toilet on our map. Just enter your postcode or town in the search.

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Q: How do I get a RADAR key?

A: You can get further information about the RADAR key scheme from the RADAR website. You should be able to obtain a RADAR key by contacting the Access Officer at your local authority. For those who can't get a RADAR key from your local authority, you can obtain one from RADAR directly for a small charge, by calling or emailing them.

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Q: Who is responsible for Changing Places toilets?

A: Different organisations will be responsible for the Changing Places toilet, depending on how and by whom they were installed. Local authorities, public sector organisations and private organisations may all have installed a Changing Places toilet in your area.

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Q: How can I get a Changing Places toilet installed in my area?

A: Find out how to get involved in the campaign. Read about some of our campaigners, and find out what action you can take.

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Q: How do I nominate a venue for a 'Loo of the Year' award?

A: If you know of a great Changing Places toilet, find out how to nominate them for a prize at the Annual Loo of the Year awards here.

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Q: I found a Changing Places toilet that isn't on your map. What should I do?

A: If you find a Changing Places toilets that isn't listed with us, please get in touch. We can then work with the venue to get them registered.

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Q: How can I report a problem with a Changing Places toilet?

A: We rely on venues to notify us when there is a problem with their Changing Places toilet. Unfortunately this doesn't always happen, so if you come across an issue with a Changing Places toilet please let us know! We can then flag the problem on our map so other users are aware of it, and we can work with the venue to get the problem resolved.

You can leave feedback on a particular Changing Places toilet via the map - each registered Changing Place has a Leave Feedback button on its map entry. This will come straight to us and we can liaise with the venue.

You can also review Changing Places toilets using the Cleen app, and Cleen will flag any problems with the venue.

Please do also give feedback if a venue exceeds your expectations!

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